Our team at Estes Designs strives to provide excellent customer service whether it’s by offering a quality product, providing a reliable and flexible partnership or responding to customer’s feedback. We always appreciate receiving feedback because it gives the company the opportunity to either capitalize on its strengths or improve its weaknesses.
We take customer feedback seriously in order to maintain exceptional customer service, and we’d like to share one example of how we’ve incorporated one customer’s feedback. Estes Designs started selling the aluminum trimmer guards on Amazon in December 2015. One customer left a review about the fact that he did not know how to install the trimmer guard. Estes Designs acknowledged the customer’s concern and quickly provided installation instructions to that customer. Estes went one step further and saw an opportunity to create and include an installation instruction sheet with all future trimmer guards sold. Below are the instructions we now include in case you’re curious on how to install a trimmer guard: