Why Jobber and how does it empower you?
At Estes, our highest priority is customer service, especially when mailbox installation is one of our key differentiators in the central Indiana region. Changing our processes and implementing new technology is one way we are reaching that goal. As a B2C business, it is our job to make mailbox orders and installation scheduling accessible at the push-of-a-button for today’s virtually active consumers. One of the ways we are making this happen is by replacing our outdated Customer Social Responsibility (CSR) platform with Jobber, a platform that has already improved all areas of our customer’s experience.
How Jobber Helps Our Shoppers
The switch to Jobber happened in July 2018 and we’ve watched it enhance our customer’s experience right before our eyes over the past year. Specifically designed for home service companies just like ours, Jobber has allowed us to:
- run quotes
- schedule jobs and installations
- invoice customers
- secure payments virtually with just the click of a computer mouse
In our opinion, Jobber’s biggest differentiator to our last CSR system is the ability for the program to allow our team to track mailbox installation efficiencies, along with the ability to provide an opportunity for customers to give us direct feedback. This gives customers a direct channel to share immediate feedback about their Estes Designs experience, and gives us a method to constantly benchmark installation durations and provide quality control.
Time for a mailbox swap-out? Buy online or call today!
Estes Design and Streetscapes is a customer first company that takes pride in helping improve our Indianapolis neighborhoods and beyond. If you need a new mailbox, or wish to enhance your current mailbox, visit us online at our website (link) or call us at (317) 343-8740 to schedule your quote today. Once you buy with us, you’ll have Jobber on your side to make your experience a personal one!