Estes Designs Mailbox & Streetscapes is a division of Estes Design and Manufacturing. Our company does not just follow a customer service policy, but rather a “philosophy” that establishes four focuses for improving business processes and customer experience. Our philosophy is to manufacture and install quality and affordable mailbox & streetscape products in a timely professional manner that consistently exceeds customer expectations.
This way of doing business is achieved by striving to fulfill these four promises:
1) People of high character
Estes Designs strives to hire people who care about Estes and their customers. Individuals of high character tend to display it in their quality of work.
2) Creative, innovative thinking
In today’s fast-paced world, business must stay ahead or get left behind. At Estes we are continuously innovating, coming up with new ideas. We test our products, analyze customer feedback and use that information to come up with new and improved products.
3) Customer Focused Quality
Here at Estes we value our customers expectations. We strive to exceed those expectations every day
4) Continuous improvement
Our desire to improve is not limited to just our mailboxes & streetscape products, but rather every aspect of our business. We desire to not just meet standards, but exceed them over and over again.
These four facets have helped us to live by a philosophy aimed at both improving business and improving relationships with our valued customers. Other focuses, including a commitment to lean manufacturing, remaining a courteous and responsive staff, and maintaining a short lead time for installations have helped us to live by our Customer Service Philosophy.
Read more about Estes’ Philosophy.