Our team at Estes Designs strives to provide excellent customer service whether it’s by offering a quality product, providing a reliable and flexible partnership or responding to customer’s feedback. We always appreciate receiving feedback because it gives the company the opportunity to either capitalize on its strengths or improve its weaknesses.
We take customer feedback seriously in order to maintain exceptional customer service, and we’d like to share one example of how we’ve incorporated one customer’s feedback. Estes Designs started selling the aluminum trimmer guards on Amazon in December 2015. One customer left a review about the fact that he did not know how to install the trimmer guard. Estes Designs acknowledged the customer’s concern and quickly provided installation instructions to that customer. Estes went one step further and saw an opportunity to create and include an installation instruction sheet with all future trimmer guards sold. Below are the instructions we now include in case you’re curious on how to install a trimmer guard:
- L-shaped metal guards (4)
- Self-tapping screws (8)
- Drill with #2 Phillips bit or electric screwdriver
- Hold one L-shaped metal guard so that the pre-drilled holes are on your left side. Place it on a corner of the mailbox post and make sure the bottom of the guard is flush to the ground. This post trimmer guard is adjustable, so the metal guard will not reach the end of each side of the mailbox post (see image a).
- WARNING! Do not screw in the screws into the first metal guard, you will complete this step at the very end.
- Moving to the right, place the second metal guard against the second corner. This metal guard will overlap the right side of the first guard. Make sure the holes of the second guard are on the left side and visible* (see image b).
- Use drill to screw in 2 self-tapping screws into the holes of the second guard while holding the first metal guard tight against the mailbox post (see b & c).
- Moving to right, follow the same process in steps 2 and 3. Make sure to hold the other guards tight against the mailbox post.
- Moving to the last, unguarded corner, follow the same process in step 2 and 3, but tuck the right side of the fourth metal guard behind the first guard so that the first guard’s holes are visible. Now, screw in the screws into the first metal guard (see image e).
*The self-tapping screws will go through the hole, metal and into the wood post, therefore be sure all holes are visible! These holes are designed to keep the screw in place while drilling and to have a uniform look.
When Estes Designs began selling mailbox mounting brackets on Amazon, we knew that an instruction sheet would be key to mitigating the confusion of the installation process for this product as well.
Again, we appreciate the feedback from this customer, which has allowed us to improve how we sell our products on Amazon. We take all customer feedback seriously. If you’d like to provide a comment, you can do so by contact us online or by calling (317)-899-5556!